Privacy Policy

Last updated

Dec 17th 2025

Phone

+1 (520) 428-2828

Email

support@flatout.solutions

Address

Tucson, AZ, US

Introduction

FlatOut Solutions LLC ("FlatOut Solutions", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us when you visit https://www.flatoutsolutions.com/ (the "Site") or interact with our products and services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information, as well as the choices available to you. It is designed to meet the requirements of:

  • The California Online Privacy Protection Act ("CalOPPA"),

  • The California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively, "CCPA/CPRA"), and

  • The EU/UK General Data Protection Regulation (together, "GDPR").

By using the Site or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our Site.

Scope and Applicability

Scope and Applicability

This Privacy Policy applies to personal information we collect from:

  • Visitors and users of the Site;

  • Customers who purchase or use our products or services;

  • Prospective customers and business contacts; and

  • Individuals who interact with our marketing communications, including email campaigns and advertisements.

It does not apply to information collected by any third-party websites or services that are not controlled by FlatOut Solutions.

Information We Collect

Information You Provide to Us

Identifiers

  • Examples: First and last name, email address, phone number, postal address, and IP address.

  • Purpose: Used for account creation, order fulfillment, and providing customer support.

Account Credentials

  • Examples: Username and password.

  • Purpose: To provide secure access to the site.

Payment Information

  • Examples: Credit and debit card details.

  • Purpose: Used for payment processing. (Note: These are processed via third-party payment processors and are not stored by us.)

Communications

  • Examples: Emails, chat messages, and survey responses.

  • Purpose: Used for responding to inquiries and improving our services.

Information We Collect Automatically

When you visit or interact with the Site, we automatically collect certain information through cookies, pixels, and similar technologies, including:

  • Device and Usage Data (e.g., browser type, operating system, referring URLs, pages viewed, links clicked, time spent on pages, device identifiers);

  • Location Data derived from your IP address; and

  • Analytics Data generated by third-party analytics services such as Google Analytics.

California Notice of Collection: In the past 12 months, we have collected the categories of personal information described above for the business purposes described in Section 5. We collect these categories of personal information directly from you, automatically from your device, and from third-party sources.

Information from Third Parties

We may receive information about you from service providers, advertising partners, social media networks, and public databases.

Legal Bases for Processing (GDPR)

Legal Bases for Processing (GDPR)

We process your personal data on the following legal bases:

  1. Contractual Necessity – To perform a contract with you or provide requested Services;

  2. Legitimate Interests – To protect our business, improve the Site, and market our Services in ways that do not override your rights;

  3. Consent – Where you have given us explicit permission (e.g., email marketing);

  4. Legal Obligation – To comply with applicable laws and regulations;

  5. Vital Interests – In rare cases to protect your vital interests or those of another person.

How We Use Your Information

How We Use Your Information

We use personal information for the following business and commercial purposes:

  1. Providing and Improving the Services (e.g., account management, customer support, order fulfillment);

  2. Analytics – Monitoring usage and performance to enhance Site functionality;

  3. Marketing and Advertising – Sending promotional emails, delivering ads, and performing remarketing and behavioral advertising across platforms such as Google Ads and Meta (Facebook/Instagram);

  4. Security and Fraud Prevention – Detecting and preventing security incidents;

  5. Legal Compliance – Enforcing our Terms of Service, protecting our rights, and responding to legal requests;

  6. With Your Consent – Any other purpose disclosed to you and to which you agree.

Cookies, Pixels & Tracking Technologies

Cookies, Pixels & Tracking Technologies

We use first-party and third-party cookies and similar tracking technologies to collect and use personal information. You can control cookies through your browser settings. Key technologies include:

Google Analytics

Our Site uses Google Analytics to understand Site traffic and usage. Google Analytics collects information such as your IP address, device identifiers, and browsing actions. We have enabled IP anonymization. For more information on Google's privacy practices, visit Google's Privacy & Terms site. You can opt-out via the Google Analytics Opt-out Browser Add-on.

Meta (Facebook) Pixel

We use the Meta Pixel to measure ad performance and build audiences for remarketing. Meta may track your actions on our Site and associate them with your Facebook or Instagram account. You can control how Meta uses data for ads in your Facebook or Instagram settings.

Remarketing & Behavioral Advertising

We engage in remarketing with Google Ads, Meta Custom Audiences, and similar services. These services use cookies and identifiers to show you ads based on your interests and past interactions with our Site. You may opt-out of interest-based advertising via:

  • Google Ads Settings (https://adssettings.google.com)

  • Meta Ad Preferences (https://www.facebook.com/adpreferences)

  • The Network Advertising Initiative opt-out page (https://optout.networkadvertising.org)

Email Marketing

Third-Party Service Providers

With your consent (where required), we will send you marketing emails. You may unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us at Legal@flatoutsolutions.com. We may use third-party email service providers that process your email address and engagement data.

Sharing and Disclosure of Information

Sharing and Disclosure of Information

We may disclose personal information:

  • Service Providers (e.g., hosting, payment processing, analytics, email delivery) under contracts that require them to use the data only on our behalf;

  • Advertising Partners for remarketing and targeted advertising;

  • Business Transfers – In connection with mergers, acquisitions, or sale of assets;

  • Legal Requirements – To comply with subpoenas, court orders, or other legal processes; and

  • With Your Consent – When you direct us to share information.

We do not sell personal information for monetary value. However, under CCPA/CPRA, our use of advertising cookies may be considered a "share" or "sale" of personal information for cross-context behavioral advertising. You have the right to opt-out as described in Section 11.

Childrens privacy

We do not provide services to children under 13 years of age. We do not knowingly collect personal data from minors. If you are under 18, you must have parent or guardian consent to use our services. If we discover we have inadvertently collected information from a child, we will delete it immediately.

International data transfers

We do not provide services to children under 13 years of age. We do not knowingly collect personal data from minors. If you are under 18, you must have parent or guardian consent to use our services. If we discover we have inadvertently collected information from a child, we will delete it immediately.

Changes to privacy policy

We reserve the right to update this policy as needed to reflect changes in our practices or legal requirements. We will provide notice of material changes via email notification when possible, with at least 30-day notice for significant modifications. Your continued use of our services after such changes implies acceptance of the updated policy.

Specific rights by region

European users (GDPR)

If you are located in the European Economic Area, you have additional rights under GDPR including the right to access your personal data, rectification of inaccurate data, erasure of your data, restriction of processing, data portability, objection to processing, and rights related to automated decision making and profiling.


California users (CCPA)

California residents have specific rights under CCPA including the right to know what personal information is collected, whether personal information is sold or disclosed, the right to opt-out of the sale of personal information, access to personal information, and the right to equal service and price regardless of exercising privacy rights.

Other Regions

We comply with all applicable regional privacy laws and provide additional rights as required by local legislation. We maintain awareness of local data protection standards and adjust our practices to ensure compliance with regional requirements wherever we operate.

Compliance and Certification

We maintain compliance with GDPR, CCPA, Privacy Shield certification requirements, all applicable local privacy laws, and industry standards for data protection. Our compliance efforts are ongoing and regularly reviewed to ensure we meet or exceed all legal requirements.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described herein.