©
2025
Centralized Platform
Scalable Architecture
The Challenge
Apex Claims Management struggled with outdated legacy systems and fragmented workflows that slowed down their nationwide claims handling. They needed a custom SaaS platform that could streamline operations, reduce redundancy, and integrate AI to improve speed, accuracy, and scalability.
In the property claims industry, most software is rigid, overpriced, and overloaded with unnecessary features. Apex wanted something different, a platform built around their specific processes, not the other way around. The challenge was creating a modern, AI-ready system that simplified complex workflows and empowered adjusters to work smarter, faster, and with complete visibility.
The Solution
FlatOut built a fully custom claims management platform for Apex, designed to automate workflows, centralize data, and seamlessly integrate AI. The system replaced outdated tools with a single, scalable solution tailored to their real operational needs.
We worked closely with Apex to map every step of their claims process, identifying bottlenecks and eliminating redundancies. The result is a modern SaaS platform that streamlines assignments, communication, and reporting, all powered by built-in AI that enhances efficiency, accuracy, and decision-making. What once took days now happens in minutes, enabling Apex to handle more claims with less effort.
Real-Time Insights
AI-Powered
The Process
Discovery, architecture, design, and development delivered over 20 weeks, from process mapping to live prototypes, every sprint focused on building a scalable foundation for Apex’s AI-powered claims platform.
We began with a deep discovery phase, analyzing Apex’s existing systems and workflows to define clear technical and business goals. From there, we designed the user experience, created a detailed architecture plan, and implemented a modular build process. Each sprint delivered functional demos for feedback and refinement, ensuring complete transparency and alignment. The result: a robust, future-ready SaaS platform that grows with their business.
By the numbers
Latest projects






