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2025

Demystifying Claims Through Smarter Software

Apex Claims Management needed a custom platform to streamline property claims handling, scalable, AI-ready, and free from legacy inefficiencies.

Apex Claims Management had spent years juggling multiple platforms that slowed their adjusters down. Each system solved part of the problem but created new ones, duplicate data entry, endless spreadsheets, and disconnected workflows. Off-the-shelf tools lacked flexibility, while custom software vendors failed to deliver. After nearly a year and significant investment with no usable product, Apex partnered with FlatOut to create a purpose-built platform that automated workflows, integrated AI, and streamlined every step of claims handling. The result is a modern, scalable system that saves time, eliminates redundancy, and empowers Apex to focus on what they do best, serving clients nationwide.

Services

Product strategy
SaaS platform design
custom software development
AI integration & automation
workflow optimization
UI/UX design
system architecture

Demystifying Claims Through Smarter Software

Apex Claims Management needed a custom platform to streamline property claims handling, scalable, AI-ready, and free from legacy inefficiencies.

Apex Claims Management had spent years juggling multiple platforms that slowed their adjusters down. Each system solved part of the problem but created new ones, duplicate data entry, endless spreadsheets, and disconnected workflows. Off-the-shelf tools lacked flexibility, while custom software vendors failed to deliver. After nearly a year and significant investment with no usable product, Apex partnered with FlatOut to create a purpose-built platform that automated workflows, integrated AI, and streamlined every step of claims handling. The result is a modern, scalable system that saves time, eliminates redundancy, and empowers Apex to focus on what they do best, serving clients nationwide.

Services

Product strategy
SaaS platform design
custom software development
AI integration & automation
workflow optimization
UI/UX design
system architecture

Date

Oct 2025

Date

Oct 2025

Date

Oct 2025

Client

Apex Claims Management

Client

Apex Claims Management

Client

Apex Claims Management

Industry

Insurance

Industry

Insurance

Industry

Insurance

Timeline

4 Months

Timeline

4 Months

Timeline

4 Months

Centralized Platform

Scalable Architecture

The Challenge

Apex Claims Management struggled with outdated legacy systems and fragmented workflows that slowed down their nationwide claims handling. They needed a custom SaaS platform that could streamline operations, reduce redundancy, and integrate AI to improve speed, accuracy, and scalability.

In the property claims industry, most software is rigid, overpriced, and overloaded with unnecessary features. Apex wanted something different, a platform built around their specific processes, not the other way around. The challenge was creating a modern, AI-ready system that simplified complex workflows and empowered adjusters to work smarter, faster, and with complete visibility.

The Solution

FlatOut built a fully custom claims management platform for Apex, designed to automate workflows, centralize data, and seamlessly integrate AI. The system replaced outdated tools with a single, scalable solution tailored to their real operational needs.

We worked closely with Apex to map every step of their claims process, identifying bottlenecks and eliminating redundancies. The result is a modern SaaS platform that streamlines assignments, communication, and reporting, all powered by built-in AI that enhances efficiency, accuracy, and decision-making. What once took days now happens in minutes, enabling Apex to handle more claims with less effort.

Real-Time Insights

AI-Powered

The Process

Discovery, architecture, design, and development delivered over 20 weeks, from process mapping to live prototypes, every sprint focused on building a scalable foundation for Apexs AI-powered claims platform.

We began with a deep discovery phase, analyzing Apex’s existing systems and workflows to define clear technical and business goals. From there, we designed the user experience, created a detailed architecture plan, and implemented a modular build process. Each sprint delivered functional demos for feedback and refinement, ensuring complete transparency and alignment. The result: a robust, future-ready SaaS platform that grows with their business.

By the numbers

%

Reduction in manual processing time

%

Reduction in manual processing time

%

Reduction in manual processing time

x

Increase in claims handled per month

x

Increase in claims handled per month

x

Increase in claims handled per month

%

Data accuracy across workflows

%

Data accuracy across workflows

%

Data accuracy across workflows

You guys are a phenomenal company to work with. The efficiency, organization, and communication youve shown have completely transformed our experience. In just a few weeks, you accomplished more than others did in months, and were thrilled with the results.

Yvette Long

CEO

Apex Claims Management

You guys are a phenomenal company to work with. The efficiency, organization, and communication youve shown have completely transformed our experience. In just a few weeks, you accomplished more than others did in months, and were thrilled with the results.

Yvette Long

CEO

Apex Claims Management

You guys are a phenomenal company to work with. The efficiency, organization, and communication youve shown have completely transformed our experience. In just a few weeks, you accomplished more than others did in months, and were thrilled with the results.

Yvette Long

CEO

Apex Claims Management